Communication with strata manager
Owners often complain that their queries/issues are not replied/addressed by the strata manager within a reasonable timeframe. Most issues can be resolved promptly with the strata manager via effective communication.
If possible, it is recommended to report all issues via email to ensure both parties have a clear record of the email thread. If the matter is urgent, you can follow up with a phone call during normal business hours.
If you have an emergency for a common property issue to be resolved outside of normal business hours, you should contact the relevant emergency contactor as provided by the strata manager. The strata manager must be informed of the issue via email so that the problem can be addressed the next business day.
If you submit a written request outside of normal business hours, the request should clearly specify details of the issue and how you intend for it to be resolved. You should also provide a reasonable response time, so the strata manager can prioritize and organize their response accordingly.
Lic. Strata Manager